Overview
Our return window is 3 days from the day your order is delivered. If more than 3 days have passed since delivery, we can’t offer a refund or exchange.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original packaging
- Not washed or altered
To start a return, message us on WhatsApp at +212 708616180 with your order number and the reason for the return. We’ll confirm eligibility and walk you through the next steps.
Refunds
Once we receive and inspect your returned item, we’ll message you on WhatsApp to confirm whether your refund has been approved. If approved, your refund will be issued to your original payment method (or as store credit, if that’s what you prefer — just let us know).
Late or missing refunds
If you haven’t received your refund yet, first check your bank or card account again — processing times vary. If it still hasn’t shown up after a few business days, message us on WhatsApp at +212 708616180 and we’ll look into it.
Exchanges
Want a different size or color instead of a refund? Message us on WhatsApp at +212 708616180 within 3 days of delivery with your order number and what you’d like to exchange it for. We’ll confirm availability and next steps.
Shipping returns
Once your return is confirmed over WhatsApp, we’ll let you know the best way to get the item back to us.
Who pays for return shipping depends on the reason for the return:
- If the item is defective or we sent you the wrong item, we cover the return shipping cost.
- If you’re returning it for another reason (wrong size, changed your mind, etc.), the return shipping cost is your responsibility.
Need help?
For any question about your return or refund, contact us:
- WhatsApp / Phone: +212 708616180
- Email: contact@chainestore.com
- Hours: Monday–Friday, 10:00–18:00