We ship anywhere in Morocco, with delivery in 24–48 hours. Order before 4pm and we'll ship it the same day.
What is your return policy?
You can return an item within 3 days of delivery if it's unworn, unused, unwashed, and in its original packaging. To start a return, message us on WhatsApp at +212 708616180. See our full Returns Policy for details on refunds, exchanges, and who pays for return shipping.
Do you offer international shipping?
Not yet — we currently ship within Morocco only.
What payment methods do you accept?
We accept Cash on Delivery (COD) only — you pay when your order arrives. We don't currently accept credit cards or PayPal.
How do I track my order?
You can track your order anytime on our Order Tracking page using your Order ID and the email you used at checkout.
Can I cancel my order?
If your order hasn't shipped yet, message us on WhatsApp at +212 708616180 as soon as possible and we'll cancel it for you. Since orders placed before 4pm ship the same day, the sooner you reach out, the better chance we have of catching it before it ships.
Do you have a size guide?
We don't have a general size chart published yet. Message us on WhatsApp at +212 708616180 with your measurements or the item you're interested in, and we'll help you pick the right size.
How do I contact customer service if I have a question or concern?
You can reach us on WhatsApp or by phone at +212 708616180, or by email at contact@chainestore.com. Our hours are Monday–Friday, 10:00–18:00.